Privacy Policy

NILO LLC

Our company hereby establishes and publishes the following policy regarding the handling of personal information, and declares that it will comply with this policy.

Article 1 (Personal Information)

“Personal Information” refers to “personal information” as defined in the Act on the Protection of Personal Information (Act No. 57 of 2003, hereinafter referred to as the “Personal Information Protection Act”). It means information about a living individual that can identify a specific individual by name, date of birth, or other descriptions contained therein, or that contains a personal identification code.

Article 2 (Purpose of Use)

1. Our company will use the personal information of customers obtained only within the scope necessary to achieve the following purposes of use. In addition, when obtaining personal information of the individual directly in writing in connection with concluding a contract with the customer, we will clarify the purpose of use in advance.
   
   <Purpose of Use>
   (1) To provide the products and services (hereinafter referred to as the “Target Products and Services”) handled by our company in our creative business and customer experience services business
   (2) To verify the identity of the customer
   (3) To make necessary contact and respond to inquiries related to the provision of the Target Products and Services
   (4) To improve and enhance the Target Products and Services
   (5) For research and development of products and services through market research, data analysis, surveys, and similar activities
   (6) For various proposals related to the Target Products and Services, including direct mail and telephone communications
   (7) Other purposes to appropriately and smoothly carry out transactions with customers
2. If personal information is to be used beyond the scope of the purposes set forth in the preceding paragraph, the customer’s consent shall be obtained in advance by appropriate means.
   

Article 3 (Information Collected and Method of Collection)

• Information obtained through inquiry forms
• Information entered at the time of reservation
• Information learned through the exchange of emails or business cards

Article 4 (Provision to Third Parties)

Our company will not provide customers’ personal information to third parties without obtaining the prior consent of the individual concerned. However, in any of the following cases, we may provide customers’ personal information to third parties without obtaining the customer’s consent.

(1) When it is necessary to protect human life, body, or property, and it is difficult to obtain the customer’s consent
(2) When it is particularly necessary for improving public health or promoting the sound upbringing of children, and it is difficult to obtain the customer’s consent
(3) When it is necessary to cooperate with a national agency, local public body, or a person entrusted by them in performing duties prescribed by law, and obtaining the customer’s consent is likely to impede the performance of such duties
(4) Other cases permitted by law

Article 5 (Entrustment of Handling)

In carrying out operations related to the products and services we handle, our company may entrust the handling of personal information within the scope of the purpose of use. In such cases, we will select an entrusted party that is recognized as handling personal information appropriately, and in the entrustment contract, we will properly stipulate matters concerning the handling of personal information such as security management, confidentiality, conditions for re-entrustment, and so on, and conduct necessary and appropriate supervision.

Article 6 (Security Management Measures)

Our company strives to keep customers’ personal information accurate and up-to-date, and takes necessary and appropriate security management measures to prevent unauthorized access to personal information, as well as its leakage, loss, or damage. For details regarding the security management measures we implement, please contact us at info@nilo26.co.

Article 7 (Disclosure of Personal Information)

When a customer requests the disclosure of personal information about themselves held by our company, please submit your request through the procedures designated by our company as guided at the contact point described in Article 12. After receiving the request, our company will disclose the personal information of the individual that we hold without delay. However, if any of the following items apply due to such disclosure, we may withhold disclosure in whole or in part. Please note that a fee will be charged for the disclosure of personal data.

(1) When there is a risk of harming the life, body, property, or other rights and interests of the individual or a third party
(2) When there is a risk of significantly impeding the proper execution of our company’s business
(3) When it would constitute a violation of other laws and regulations

Article 8 (Correction, Addition, or Deletion of Personal Information)

1. When a customer requests the correction, addition, or deletion (hereinafter referred to as “correction, etc.”) of their personal information held by our company on the grounds that it is not factual, please submit your request through the procedures designated by our company as guided at the contact point described in Article 11. Except in cases where special procedures are prescribed by other laws and regulations regarding such correction, etc., our company shall conduct necessary investigations without delay after receiving the request and determine the necessity of correction.
2. If our company determines, based on the investigation in the preceding paragraph, that correction is necessary, our company will carry out the correction, etc., of the personal information held and notify the customer of the details of the correction without delay.
3. If our company determines, based on the investigation in Paragraph 1, that correction is not necessary, our company will notify the customer of this decision without delay.

Article 9 (Suspension of Use of Personal Information, etc.)

1. When a customer, based on the provisions of the Personal Information Protection Act, requests the suspension or erasure of their personal information held by our company, or the suspension of its provision to third parties (hereinafter referred to as “suspension of use, etc.”), please submit your request through the procedures designated by our company as guided at the contact point described in Article 11. After receiving the request, our company will conduct necessary investigations without delay and determine the necessity of suspension of use, etc.
2. If our company determines, based on the investigation in the preceding paragraph, that suspension of use, etc., is necessary, our company will carry out the suspension of use, etc., of the personal information held and notify the customer of this without delay. However, in cases where carrying out the suspension of use, etc., is difficult — such as when it would require substantial costs — our company may take alternative measures that can protect the customer’s rights and interests in place of the suspension of use, etc.
3. If our company determines, based on the investigation in Paragraph 1, that suspension of use, etc., is not necessary, our company will notify the customer of this decision without delay.

Article 10 (Compliance with Laws and Regulations)

Our company complies with the Personal Information Protection Act and other related laws and regulations, the guidelines on personal information protection applicable to our company, and this Privacy Policy with respect to the acquisition, use, and all other handling of customers’ personal information.

Article 11 (Contact Point for Complaints, Requests, and Other Inquiries)

Our company will respond promptly and appropriately to complaints, requests, and other inquiries from customers regarding the handling of personal information. Complaints, requests, and other inquiries are accepted at info@nilo26.co.

Article 12 (Display of Company Name, Address, Representative Director, and Personal Information Protection Manager)

The name, address, and representative of our company are as follows.
(Name) NILO LLC
(Address) 3545-238 Kiyosato, Takane-cho, Hokuto-shi, Yamanashi, Japan
(Name of Representative) Soichiro Sugimoto

Article 13 (Continuous Improvement)

Through the establishment of internal regulations regarding personal information protection, employee education, and the implementation of internal audits, our company strives to continuously improve the handling of personal information within the company.

Article 14 (Revisions)

Our company will review and strive to improve the content of this Privacy Policy as appropriate. The content of the Privacy Policy may be changed, and such changes shall take effect when users are notified by the method designated by our company, or when posted on our website.

End of document

Established and enforced on October 1, 2023